Privacy Policy

Welcome to our Privacy Policy!

69livecam  is an adult entertainment site, which offers
live cam performances and other related adult services.

When you use these services, you
will share some personal information with us. Because we want you to enjoy our
services in a peaceful and trustworthy way, please be assured that we are fully
dedicated to the protection of your personal information.

Because your privacy is so
important to us, we provide you with this Privacy Policy, explaining how we
collect, use and share your personal information, so that you can make informed
choices about the use of your data.

Please read this Privacy Policy
carefully. We have tried to write it in a way, which is free of long boring
sentences and legal terms. You can contact us if you have any question about
our privacy practices or about what we are doing with your personal
information. We will be happy to provide you any assistance you may need.

Who Decides «How» and «Why» Your Personal Data is Processed?

The company, which decides how
and why your personal data is processed, and which is called «Data
Controller» is:

69livecam, a private
limited liability company incorporated in Bulgaria, with registered address at 4, Pimen Zografski Str., fl. 3
Sofia  1172,
registered in Sofia.

What Personal Data do We Process?

We collect, use, share, transfer,
and store different types of your personal data as a result of your visit of
and/or use of our services on our site.

The personal data we collect
includes the following categories of
data:

Personal data you give to us:

When you create an account on our site, we require important details
about you:

  • an email address
    • a username
    • a password

To give yourself more visibility and presence on our site, and attract
more Models, especially our high demanded Models, you can complete «My
Profile» in your account settings. By doing so, you are free to provide
some additional information about you, such as:

  • a nickname

  • your gender
    • your age
    • your location
    • your sexual preferences
    • your interests and hobbies
    • your personality traits/character
    • what do you do for a living
    • what do you do for fun
    • what makes you feel special

Providing this information about you in your profile is optional. With
your consent only, all Models will be able to see this data. You can delete
this data from your profile at any moment, which will not affect your use of
the site. You can also set your privacy level in your profile if you want to
share these data only with the Models who you have private chatted with or if
you want to keep your profile private.

  • When you contact our Billing & Customer Support

We collect all information you choose to share with our Billing &
Customer Support, like:

  • your personal e-mail
    • the services, the Model or customer username associated with your
      request
    • your comments or opinions about a Model
    • your conversations with the Support Team

More generally, when you communicate with us in any other way, we will
collect whatever information you provide us with.

  • When you
    purchase credits

When you purchase credits to participate on our site, depending on the
payment method you choose, we may collect and process your identification
information (first name, last name, country, ZIP code) and payment information.

  • When you
    refer-a-friend

When you refer a friend to our site, we do not collect any of his/her
personal data before he/she becomes a Member on our site. More precisely, when
your friend clicks on the referral link you shared with him/her, we generate a
referral number and keep only this data. This standalone information is not
qualified as identifiable information. It may only be linked with other data of
the referred friend when the latter decides to join the site, which will only
then lead to his/her identification.

Personal Information we get when you use our services

We collect certain information about you when you are using our services
and navigate on our site.

Concretely, this means that, when you visit our site or use our
services, even if you have not created an account or logged in, we collect
certain information about you.

Usage information

We collect information about your activity on our site and about how you
interact with the features of our site. Basically,
we know:

  • your activity history on our site and the special features you used on
    the site, for example, if you voted in awards, sent a feedback after private
    chat, rated and/or put a Model in your list of favorites, made a Video/Voice
    Call to the Model, subscribed to Model’s MyStory, etc.
  • the time you spend in private chat, who are the Models and categories of
    Models (for example, Asian girls, Latin women, black hair) you watched;

We also collect information about your communications with the Models,
such as:

  • the username
    of the Model
  • the time and date of your communications
  • the type of communications (for example, a wall message, private chat,
    etc…)

In this respect, please note that we never keep the history of your mask
ranking.

If you share content with Models (for example, pictures), such content
will be stored on our system for the proper technical execution of the service.

  • Content
    information

For a technical purpose, we store on our system content you create
and/or post and/or transmit on/via our site (for example pictures) and
information about the content you create or provide.

We also collect, any information you communicate to and/or share with
Models on the site, such as the messages you send in private chat or during
live shows.

If you turn on your microphone in private chat, we may retain your audio
feed for a limited period of 6 months to protect our rights or defend ourselves
against any claims. Any such data retained shall be held in our secured records
with restricted access. Please note that in case you turn on your camera in
private chat, we never record or keep in any way your camera feed. We also do
not allow our Models to record or capture your camera or audio feeds during
private shows. Such action is prohibited on our site.

If you use the Video/Voice Call feature on our site (to call the Model
when she is offline), we do not record or process your communication data with
the Model. Your communication is private.

We collect any other communication data such as telephone conversations,
chat logs, text messages, faxes and letters you send to us.

  • Log data and
    device information

We automatically collect log data and information from or about your
computer, phone, or other devices you use to access our services or navigate on
our site. This includes:

  • your IP address
    • the date and time you logged into your account
    • pages viewed
    • types of features you use
    • the hardware, software or internet browser you use
    • information about your computer’s operating system, like application
      version
    • your language settings
    • identifiers associated with cookies or other technologies that may
      uniquely identify your device or browser

If you are using a mobile device, we might also collect:

  • data that identifies your mobile device
    • device-specific settings and characteristics
    • location details
    • app crashes and other system activity

Information collected by cookies and other
technologies

Like many websites and applications, we use cookies and other
technologies (such as web beacons, web storage, and unique advertising
identifiers) to collect information about your activity, browser, and device.

Most web browsers are set to accept cookies by default. If you prefer,
you can usually remove or reject browser cookies through the settings on your
browser or device. Keep in mind, though, that blocking cookies may negatively
affect your use of the services on our site.

We are also using Hotjar services to better
understand our users’ needs and to optimize this service and experience. Hotjar
is a technology service that helps us better understand our users’ experience
(e.g., how much time they spend on which pages, which links they choose to click,
what users do and don’t like, etc.) and this enables us to build and maintain
our service with user feedback. Hotjar uses cookies and other technologies to
collect data on our users’ behavior and their devices (in particular device’s
IP address (captured and stored only in anonymized form), device screen size,
device type (unique device identifiers), browser information, geographic
location (country only), preferred language used to display our website).
Hotjar stores this information in a pseudonymized user profile. Neither Hotjar
nor we will ever use this information to identify individual users or to match
it with further data on an individual user. For further details, please see
Hotjar’s privacy policy by clicking on this
link
.

You can opt-out to the creation of a user profile, Hotjar’s storing of your 69livecam site usage data and Hotjar’s use of tracking cookies by following this opt-out link.

To learn more about how we use cookies and your choices, please check out our Cookies Policy.

Personal data we receive from third parties

  • We collect information that the Models provide about you in the course
    of the chat conversation or communication with our Billing and Support Team.
  • We are also dealing with partner ad networks, which help us to promote
    our site. For example, we might receive information about your experiences and
    interactions from our partner ad networks.
  • We are also managing an ad network and promotional tools ourselves and
    may receive information about your experiences and interactions with our ads
    and promotional tools published/used on third party or affiliated sites.
  • If a friend, Member of our site, invited you to join us, through a
    referral link he/she shared with you beforehand, please note that your friend
    did not provide us with your personal information. He/she only shared the link
    with you on his/her behalf to be able to receive a reward. The information we
    process when you decide to click on the referral link is a random referral
    number that we store in our system/databases for a limited period. We use this
    information exclusively to determine if the Member who invited you to join our
    site and yourself, are both eligible to receive a referral fee reward/credit.
    The referral number, as standalone information, contains no identifiable
    information about you. It is, thus, considered as a piece of anonymous
    information. It may only be linked with identifiable information about you when
    you decide to register on our site.

Personal data we collect from publicly available sources

We collect publicly available information about you only when it is
necessary to prevent fraud and illegal activities on our site (for example,
when we suspect that you are using a false or stolen credit card, when we
witness child abuse cases, or pedophile activity, etc.).

This data may comprise publicly available information you share on
social media like Facebook, your blog and/or site, and any other public data
available on the internet.

This information is always associated or combined with the data we
collect through our site to finalize our investigation before reporting any
fraud and illegal activities to authorities. We never use publicly available
data for any other purpose.

Special category of data

  • 69livecam  is an adult
    entertainment site, and due to its nature and purpose, we may process data
    about you which could reflect your sexual interests or preferences.

There are three situations where we are susceptible to process your
sensitive data:

  • If you consent to the use of the «69livecam cookie» as
    detailed in clause 3.g «Personalized Content» to personalize the
    content of our site for you.

Please be aware that you can change your opinion regarding the
processing of your sensitive data in your consent settings at any time by
opting out from Personalized Content. If you do so, we will no longer
personalize the content of the site for you. You may, therefore, face some negative user experience.

  • When you use our site and purchase services. More precisely, when you interact
    with the Models or purchase services (like when you watch live cam shows, take
    a Model in a private chat, buy her surprises, or any other service you
    purchase) we process and store information related to your activity (e.g., the
    category of Models you purchased services from or the Models whose special
    services you subscribed for, etc.) in order to provide you with the services
    you requested for and to enhance your experience on the site.

Due to the explicit meaning of each category name, as well as the types
of Models you request services from (e.g., Asian girls, White Ladies, Latin
Women, etc.), it is possible, although not certain, that the chosen categories
indicate your online sexual preferences.

Please be aware that you can change your opinion regarding the
processing of your sensitive data in your consent settings at any time.
However, please note that refusing to provide or revoking your consent to have
this data collected and used means that you will not be able to log into your
account and use the services, as we will not be able to provide you with the
services without processing such information.

  • When after creating an account, you are freely providing us with details
    about your sexual interests. More precisely, you can indicate certain sexual
    preferences in your account settings, which is optional. You can choose to
    provide such information to give yourself more visibility and presence on our
    site. In case you freely indicated your sexual preferences in your account
    settings and want to delete this data, you can easily remove it from your
    account profile. This will not affect your use of the site.

We understand that the information we have about you may not explicitly
reflect the reality of your life outside of the site. Your online preferences
may only be a role that you choose to play in a virtual environment. However,
to provide you with the utmost level of data protection, we categorize such
type of data under the sensitive data category, which is highly protected and
handled with the utmost care.

Because your online sexual preferences and other data relating to your
sexual interests are essential aspects of privacy, we are maintaining very high
technology security standards. We are periodically proceeding with controls and
assessments of our security measures, to guarantee a trustworthy environment.

                  Why do we Process your Personal Data?

We use the
information we collect for the following purposes

Open your Member account and provide you with the services

Primarily, we use the personal data you give us when
you create your online account to open and administer this account, to allow
you to do many activities on our site, and to use features that are of your
interest. Your account allows you also to purchase credits and benefit from
paying and non-paying services.

Your account is also a way to exercise control over your personal data.
Through your account, you can manage your purchases, benefit from special
offers, and manage your profile and account settings.

We process this information to
perform the contract that we have with you and provide you with the services
you requested. If you fail to provide minimum details about you, the
consequence will be that we will not be able to create an account and allow you
to use our services.

Secondly, we allow you to provide additional
information in your account if you are willing to share these data with our
Models to attract them, especially our high demanded Models. You
are in control of what information you use to complete your profile.

We process this information given your consent. We
have provided you with an informative notice placed on the page of your profile
settings so that you are aware of the use of these data and how we are sharing
them. You can always revoke this consent by erasing these data directly from
your account in your profile settings page. Be assured that the erasure of
these data is instantaneous. We have no copies of any such data; neither do we
have any necessity to keep these data for any reason whatsoever. You are the
one who chooses the information you wish to share with our Models

Improve and promote our services

  • We use a limited portion of your data for analytical and statistical
    purposes. We place great emphasis on the improvement of our services and the
    enhancement of your experience as a Member or Guest.

To better understand your needs
and how we can improve our services, we compile the information you gave to us
or that we collected about you when visiting pages on our site or while using
our services, to detect general trends regarding the preferences/habits of our
users. This helps us, for example, to generate statistics reports on our
customers’ activity based on the categories of Models viewed, the countries, or
the purchases.

  • We also use your personal data for testing purposes, troubleshooting and
    improving the functionality and quality of our online entertainment services.
    Our main goal is to optimize our site and services to your needs, which makes
    them easier and more enjoyable to use.
  • We share very limited characteristics about you with the Models
    registered on our site, so that they can deliver a service adapted to you.
  • We use limited information to tailor our services for you. For example,
    when you visit and log in on our site we use your IP address to determine the
    country where you are from, and display our webpages in your language (within
    the limits of the languages available on the site), so if you visit or login on
    our site from the United States, our site will automatically display content in
    English.
  • We have affiliate programs through which webmasters or other third
    parties can help us to promote our sites, for example by creating a
    reproduction of our well-known sites. Those
    sites can include only certain categories of Models.

We share some limited information
about you with the webmasters or other third parties participating in our
programs, to help them to set up, maintain and optimize their marketing
campaigns or promotional activities. This also allows them to track their
income.

  • Finally, please be aware that any information that you made public on
    our site, such as comments on the public wall of Models, may appear on search
    engines results, together with your username.

We process this information given our legitimate interest in developing and improving our site and our users’ experience, as well as to promote our services and our sites. When we use cookies or similar technologies for the same purpose (i.e., product enhancement and improvement), we rely on your consent to the use of cookies, including third parties cookies. To learn more about how we use cookies and your choices, please check out our Cookies Policy.

Customer relationship management and communication with you

  • We provide Customer and Billing Support service 24 hours a day, 7 days a
    week. Sharing your personal details with our Customer and Billing Support Team
    allows us to respond to any question you might have about our services.

All your communications with our
Customer and Billing Support and all information you provide in the course of
such communications, including any review or opinion about the services of a
Model, are stored and reviewed so that we may respond to your request. We can
also ensure this way full compliance of all users of our site with our terms
and conditions.

Some of the recorded
communications with you are used for training purposes of our employees within
the Customer and Billing Support so that we can ensure customer service
excellence.

Finally, be aware that, when
receiving a request or claim of a customer, our Customer and Billing Support
Team can access all information you give to us and all usage information we
collected about you. We want to make sure that our Customer and Billing Support
has all the information needed to respond appropriately and immediately to your
request.

Please note that the Customer and
Billing Support may also communicate with you through emails or any other
means, if appropriate.

  • Please note that we may also communicate with you through emails or any
    other means, if appropriate, to inform you of certain changes regarding our site
    or certain events, for example, when you successfully register on our site.

The use of your personal
information is necessary to perform the contract that you have with us, notably
to deliver appropriate customer services to you.

Payment

  • Depending on the payment method you choose, we use your identification
    data and payment information to process transactions.

The use of your personal
information is necessary to perform the contract that you have with us. If you
purchase credits, we will use your information to execute the payment and
provide you with the services.

Ensure a safe and trustworthy environment

  • Because we want to create and ensure a safe environment where you can
    peacefully enjoy our services, we use your personal data to detect and prevent
    fraud and other illegal activities on our site.
  • We also use your data to detect potential breaches to the rules of our
    site. The rules of the site are explained in our terms and conditions.
  • Finally, we use your personal information for security purposes and risk
    assessment, such as to authenticate you on our site and verify your identity.

We process this information given
our legitimate interest in ensuring compliance with the rules of our site,
fraud detection and prevention, as well as, information, system, network and
cyber security.

Sending of messages and marketing emails

When you use one of our services,
to stay in touch with us, we will send you informative messages and direct
marketing to keep you up to date with the release of new features and/or
services on our site, special promotions/offers and more.

For marketing purposes, we will
use the information you gave to us and the information we get about you when
navigating on our site and using our services.

Based on this information, we
will send you marketing emails tailored to your tastes or to certain of your
characteristics (such as your country, the time you spend on the site, the
amount of credit purchased). Be assured that we will never use your sensitive
data for marketing purposes.

If you participate in the
referral program and refer people to our site, please note that you are the one
and not us, who is sending emails and sharing the referral link with your
friends. We will use the information we collect through the referral link, once
activated by your friend only, to administer such a referral program and to
evaluate both of your eligibility for a reward.

To evaluate the results and
success of our marketing initiatives, we may pseudonymize your email address
and use it to generate statistical results. Such statistics are in the form of
aggregated data and not personal information (for example, the number of users
per country who are receiving marketing communications).

We may also use your email to
send you an invitation to participate in surveys so we can learn more about
your experience and satisfaction with us or to improve our service.

The sending of messages and
marketing emails is based on our legitimate interest. You can easily
unsubscribe at any time through the related link in our emails. You can also
very easily opt-out from direct marketing at any time in your «Consent
Settings». Opting-out means that you might miss out information on new
services and special offers.

Personalized Content

We are using software which is following your behavior on our site
(e.g., when you are navigating on our site, viewing live streams, looking at
Models’ profiles, visiting the pages/walls of the Models, watching live cam
feeds, etc.). This software is enabling our site to display for you the Models
who could be of your interest.

To provide you with personalized content we process and store
information related to your activity (e.g., the category of Models you watched
or the page you visited).

You can agree to the use of this software through the “personalized
content banner” appearing on the right bottom corner on the site. Thus, you can
agree that we follow your preferences when browsing our site that might reflect
your sexual interests to personalize the content specifically for you,
providing you the best experience.

Comply with any legal requirements and enforce our legal rights

We may rely on a legal obligation
to process your personal data. For example, we retain your transaction
information to maintain legally required accounting records.

We may also use your information
to respond to requests of competent authorities or given our legitimate
interest to establish, exercise or defend legal claims. We also use your data,
if necessary, to investigate issues with the bank processing your payment or
with a debt collector, in case of unpaid transactions, chargebacks or refunds.

We may combine your information
with information lawfully obtained from other third-party sources and use it
for the above purposes.

How do we protect and how long do we retain your personal data?

We implement serious
security measures, including technical and organizational security measures, to
grant maximum protection to your personal information against unauthorized
access, modification, disclosure or deletion. Your data is protected by our
highly sophisticated security systems.

We actively implement
data loss prevention systems against leakage, theft and data breach to ensure
that our site and the entire IT infrastructure related to it are updated
against the latest network security vulnerabilities. We periodically test our
IT systems and do sophisticated penetration tests. Our site incorporates the
most advanced security technologies available to ensure maximum safety of its
users and the safekeeping of their related information.

We will retain your
personal data for as long as we consider it necessary to:

  • Enable you to use our services and provide our services to you,
    including maintaining your customer account;
  • Comply with our legal obligations. For example, we may keep some of your
    information for tax, legal reporting and auditing obligations. Please note
    that, according to Bulgaria legislation, financial information shall be kept
    for a period of ten (10) years.
  • Conduct our business and for our legitimate business interests, such as
    establishing, exercising or defending legal claims, chargeback prevention,
    fraud detection and prevention, hindering any other illegal activity on our
    site, and enhancing safety. For example, if we close or suspend your account
    for fraud or illegal activities, we may retain certain information about you to
    prevent you from opening a new account in the future. Such information shall
    also be kept available in case of ongoing judicial proceedings/and or investigations.
    As part of our fraud detection and prevention process, we also blacklist all
    former usernames for a certain time. Therefore, a former username cannot be
    used for a new registration. For chargeback prevention, we retain your chat
    logs and your log data, device and usage information for a maximum period of
    120 days from your last purchase on the site.
  • Protect our site and your personal information from accidental or
    malicious loss and destruction. Residual copies of your personal information
    may not be removed from our backup systems for a very limited time (usually 30
    days).

Some copies of your
information (e.g., log records) may also remain in our database, but are
disassociated from personal identifiers.

In case you have a question about a specific retention period for certain categories of personal data we process about you, please contact us trought the live chat window in the right bottom of the screen.

We share a portion of your personal data with the following parties:

With the Models

Your contract with us secures your ability to benefit from and purchase
services relating to adult entertainment from Models.

  • Regarding your profile information, by default, the only data element
    visible to the Model is your username.

However, you may choose to share with a Model other information about
you that you added to «My Profile» in your account settings, like
your gender, age, location, interests, etc.; you may also connect your camera
in private chat in order to visually communicate with the Model or just turn on
your microphone. The Model is not allowed to record the video and voice data
you provide.

In any case, please keep in mind that you can manage the visibility of
the information you added in «My Profile» by selecting the
appropriate option in your privacy settings and therefore decide who can see
the information you put on your profile.

In case you decide to share additional content with the Models, such as
pictures, please note that you are fully responsible of such sharing of
information and that we cannot be held responsible of any disclosure you freely
made.

  • What else do we show about you to the Models?
    • As the Models are appearing on several sites at the same time (all our sites and affiliated sites), we show them from which site you are visiting from
    • We show them a special icon, if you subscribed to their fan club
    • We show them a special icon, if you added them in your favorites
    • We show them a special icon, if you are a regular Member on a site and already purchased a certain number of credits, so that they know that you deserve extra attention and a good service. Please be aware that you can deactivate this feature, by contacting us to the email address or the live chat window in the right bottom of the screen
    • We show them also your loyalty mask. However, you can set up in your Privacy Settings page your preferences about the sharing of your mask ranking with the Models. You can choose to share your mask ranking only with Models with whom you had private chats, or you can keep it private.
    • Moreover, when you initiate a private chat with a Model, no one can access your video feed (in case you turn your camera on). As regards your voice feed (in case you turn on your microphone only limited staff within our organization can access on a «need to know» basis this data, to ensure what service you requested precisely from the Model, and to handle claims, notably in the event of a chargeback.
    • Finally, we share with the Models some information about you that was collected in the course of your use of the site (i.e., behavior data). For example your willingness (what you usually like the Model to do in a private show, like dancing, striptease show, etc.). This information is shared with the Models exclusively during the private chat for know-your-customer purposes, on our behalf, allowing the Models to know you better and provide you the service tailored to your needs. The Model is not allowed to record this data, but she can take notes, so that the next time you are in private with her, she knows what can make you happy.

With other users of the site and with the public

  • When you chat with a Model in a free chat, other users of our site can
    see your username and the messages you write. This information is, however, not
    personal data, as the other users cannot retrieve and link somehow this data
    with other information that may lead to your identification. In this respect,
    we remind you of the terms of our contract under which you are not allowed to
    choose a username which contains your personal information (such as your real
    name) or information that may allow another user to connect it to your real
    identity (such as the public username you use for social platforms, like
    Facebook, Twitter, etc.). In case you decide to choose a username that can lead
    to your identification, please note that you are fully responsible for such
    action and that we cannot be held responsible of any identification another
    user of our site can make.
  • Also, if you post comments on a Model’s wall, other users will see your
    comments. Your comments and username may also be visible on the results of a
    search engine, like Google, for example. Therefore, if you do not want other
    users or the public in general to see your comments, please do not post
    comments on a Model’s wall. Therefore, if you do not want other users or the public in general
    to see your comments, please do not post comments on a Model’s wall.
  • Moreover, if you participate in the loyalty program, other users will
    see your loyalty mask next to your username when you write a message to a Model
    in a free chat. Please note that these two data elements (username and mask)
    when shared with the other users are not personal data, as they cannot lead to
    your identification. However, you can still set up in your Privacy Settings
    page (although this is not a privacy issue) your preferences about the sharing
    of your mask with the other users if it amuses you. Of course, you can keep your mask private.

Service providers

We use carefully selected and trusted third parties, who act as service
providers to our site.

We ensure that they are bound by contractually binding obligations to
process information we share with them in accordance with our instructions,
this Privacy Policy and all applicable data protection laws.

As we constantly work on the development and enhancement of the
technology to support our site, our third party service providers we are using
may regularly change. Such entities mainly belong to the following areas: (a)
business intelligence and analytics; (b) customer care; (c) marketing and
sales; (d) fraud prevention.

Payment providers and financial institutions

When you purchase credits,
depending on the payment method you choose, your payment may be processed by a
third party bank or a payment processor, and you may share with this party
certain details, as well as payment information to complete a transaction.

You may receive transactional
emails from this party confirming the order, including dispatch, possible
refunds, and follow-up invitations to leave feedback for this party.

If you share information with
third parties directly, this Privacy Policy does not govern the processing of
your personal information by these third parties.

When a chargeback is requested by
you or by the holder of the credit card used to make the transaction, we have,
in certain cases, to share some information about you and your use of the
services with the processing bank.

We may furthermore share
information with relevant financial institutions, if we consider it strictly
necessary for fraud detection and prevention purposes.

Law enforcement agencies or governmental authorities

To the extent permitted by applicable laws, we may
also share information with law enforcement agencies or authorities, if such
disclosure is reasonably necessary to (a) comply with our legal obligations,
(b) respond to information requests for fraud investigations and alleged
illegal activities, (c) enforce and administer our terms and conditions, and/or
(d) protect our rights or defend ourselves against any claims

What are your rights regarding your Personal Data?

We did our best to
explain what your rights are and how you can exercise them. If, despite of our
below explanations, you are still unsure about the actions you can take or the
conditions of exercise of your rights, do not worry, our Support Team will
provide you with all the assistance you need when exercising your rights.

You may also contact
us, at any time, before exercising any of your rights, and we will reply to
your request as quickly as possible.

Please note that we
created a specific interface called «Privacy Settings» in your
account settings for you to be able to exercise certain of your rights easily.

Our Support Team will
provide you with information on actions taken within one month of the day of
receipt of your request. Only in exceptional circumstances, when we face
complex and a high number of requests, we may extend this period of response up
to two further months.

Please note that
rights may be exercised free of charge. However, unfounded or excessive
requests, in particular because of their repetitive character, will lead to the
payment of a fee.

Please also understand
that, because your privacy is so important for us, our Support Team may need to
duly verify your identity and ask you to provide additional information before
executing your request.

Data access and data portability

You have the right to access the personal information that we hold about
you by requesting a copy of your personal data free of charge through the
«Data Download» section in your account settings.

Upon verification of your identity, your request will be sent to our
Support Team.

If we consider that your request is manifestly unfounded or excessive
(for example, because you requested a copy of your data numerous times in a
short period), we may refuse to act or charge a reasonable fee taking into
account the administrative costs for providing you the information.

In certain cases, you may also be entitled to request copies of personal
information that you have provided to us in a structured, commonly used, and
machine-readable format and/or request us to transmit this information to
another service provider (where technically feasible).

Rectification of inaccurate or incomplete data

You have the right to request that we correct any inaccuracies in your
personal data.

For this purpose, you can send an email to privacy@69livecam.com.

Data retention and erasure

If you no longer want us to use your information, you can request that
we erase your personal information and close your account. Request for account
cancellation or closure will be considered as a request for erasure of your
personal data. In such case, please select «Forget my Data» in the
«Privacy Settings» section of your account settings.

Your request will be sent to our Support Team who will contact you to
learn more about your request. However, if you face any difficulties, please
contact us at any time.

Please note that if you request the erasure of your personal
information, we will retain your personal data for as long as we consider it
necessary to:

  • Comply with our legal obligations. For example, we may keep some of your
    information for tax, legal reporting and auditing obligations. Please note that
    according to Bulgaria legislation, financial related information shall be kept
    for a period of ten (10) years.
  • Conduct our business and for our legitimate business interests, such as
    establishing, exercising or defending legal claims, chargeback prevention,
    fraud detection and prevention, hindering any other illegal activity on our
    site, and enhancing safety. For example, if we close or suspend your account
    for fraud or illegal activities, we may retain certain information about you to
    prevent you from opening a new account in the future. Such information shall
    also be kept available in case of ongoing judicial proceedings/and or
    investigations. As part of our fraud detection and prevention process, we also
    blacklist all former usernames for a certain time. Therefore, a former username
    cannot be used for new registration.
  • Protect our site and your personal information from accidental or
    malicious loss and destruction. Residual copies of your personal information
    may not be removed from our backup systems for a very limited time (usually 30
    days).

Some copies of your information (e.g., log records) may also remain in
our database, but are disassociated from personal identifiers.

Right to restriction of processing

You have the right to request
that we hold your personal data in «limbo», while other challenges
are resolved.

Basically, you can ask us to put
on hold the use of your data in 4 cases:

  • If you contest the fact that the personal data we hold about you is
    accurate: in this case, the processing operations in relation to this data will
    be put on hold for the period during which this is verified.
  • You have objected to a processing activity based on (a) legitimate
    interest(s): in this case, you can require the processing operation to be put
    on hold while we verify the grounds for processing.
  • You consider that the processing is unlawful but you object to erasure
    and request restriction, instead.
  • We have no further need for the data but you require it to establish,
    exercise, or defend legal claims.

Despite your request, we may
continue the processing of your personal data if we have to establish,
exercise, or defend legal claims. We will notify you before lifting a
restriction.

Changes to our Privacy Policy

We may occasionally
amend this Privacy Policy to reflect changes to our services and the way we
handle your personal information or changes in the applicable laws.

If we make changes we
consider important, we will let you know by placing a notice on the relevant
site and/or contact you using other methods such as email.

To the extent
permitted by applicable law, such changes will be applicable from the time they
are published on our site, unless we specify a date of entry into force. Your
continued use of our site from that day on will be subject to the new Privacy
Policy.

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