FAQ

69livecam models

° How can I find a specific model?

The easiest
way to find your preferred Model is by entering simple words in the search bar
on the top of the page, describing your preference (i.e.: age, ethnicity, hair
and eye colors, body type, willingness, etc.). Specific Models may also be
located by entering their performer name into the same search bar.

° When is a model online?

On the Live
Cams page the available Models are clearly visible in their thumbnail. Models
just entering into Private Chat or going offline have a notice appearing on the
bottom of their thumbnails.

° How can I add a model to my Favorities list?

First choose the main category among Girl, Hot Flirt, Soul Mate, Lesbian, Mature Woman, Fetish, Couple, Boy for Girl, Gay and Transgender Models by clicking on your current category next to the 69livecam logo. If you have special desires or specific tastes (i.e. fetish, stockings, etc.), find your preferred Models by entering simple words in the search bar on the top of the page.

You can
access all your saved Favorites on the left side of the Live Cams page after
clicking on the heart icon. When the list of Favorites appears, you may access
the Models by clicking on their thumbnails or remove them from your list by clicking
on their heart icons.

° How can I send messages to models?

Premium Members have the privilege to send private messages to Models. You may access your Messages from any 69livecam page. First open your personal menu by clicking on your Member name on the top right, and then choose “Messages.” Sending a standard length message costs 1 Credit.

° I only see models by default. Can I see other
models?

First choose the main category among Girl, Hot Flirt, Soul Mate, Lesbian, Mature Woman, Fetish, Couple, Boy for Girl, Gay and Transgender Models by clicking on your current category next to the 69livecam logo. If you have special desires or specific tastes (i.e. fetish, stockings, etc.), find your preferred Models by entering simple words in the search bar on the top of the page.

CREDIT PURCHASE

° How can I get free credits?

When new persons register on 69livecam.com, they may purchase packages with bonus credits. This option is only available for new purchases of first-time users; a new account registration alone is not considered to be a new user.

° How can I purchase additional credits?

Adding
Credits to an existing 69livecam Account is fast and easy. Verify that you’re
logged in. Click on “Get Credits” on the top of the page, or open your personal
menu by clicking on your username on the right, then click on “Credits.”

  1. Choose a payment method
  2. Choose the desired credit package
  3. Complete the Credits purchase process
    by entering the necessary details

While in a
chat room there are also several chances to purchase Credits before, during, or
after a Private Show.

If you’d like to buy Credits now, please click here: Get Credits

° Where can I ask about billing information?

You may
contact The King Service LTD Customer Service for billing information in one of
the following ways:

  1. Send a message from the email address that you registered for your 69livecam account to help@69livecam.com.
  2. Call during office opening ( 9:00 a.m. to 8:30 p.m.) telephone number ………………………

Please note that live support is available only in English.

° What do I do if a credit purchase is
unsuccessful?

If you
experience an unsuccessful credit purchase please check your registered e-mail
address.
Don´t forget to check Spam

If you received
an email from » 69livecam » regarding the transaction, please reply
to the email as soon as possible. A  representative will shortly contact you.

If you don’t
receive an email from 69livecam regarding the transaction, you may contact our
customer service in the following ways:

  1. Send a message from the email address
    that you registered for your 69livecam account to help@69livecam.com.
  2. Call the 24-hour helpline:
    ………………………………………………..

Please note
that live support is available only in English.

69LIVECAM SITE

° What is 69livecam

69livecam is
an adult live video chat site, where members and visitors meet amateur models
and PornStars from around the world. The models broadcast video feed live from
their home or studio, and interact with visitors in public or private rooms
through video, voice, chat and messages. 69livecam offers a wide variety of
models. To find one who fits a certain taste or preference, Members may use a
search bar on the top of any page. Models are available based on appearance,
age, spoken language, specialties, video quality etc.. Once a member finds a
favorite, the model can be added to a personal Favorite list and saved for next
time.

° Are all cameras live?

Yes! On
69livecam all online models perform live in their chat room.

° How does video chat work?

The models have
a webcam or camcorder set up in their room or studio giving live video feed
through the Internet. Many models have audio option as well, so they can be
seen and heard the same time.

You must have
Adobe Flash plug-in installed on your browser to view the camera feeds. For any
technical assistance, you may contact our help@69livecam.com

° What is The Best?

The Best is
designed to reward our most appreciated models. The Best contest takes place
every week and each contest lasts for 7 days. Every member may vote on their
favorite model.

° How can I vote  in The Best?

Model’s live
stream by clicking on the trophy icon.

° How many times can I vote in The Best?

You can vote
only once / day / Model

° How many points can I give to a  model in The Best?

1 point: If
you did not purchase a package in the last month.

150 points:
If you purchased a package in the last month.

350 points:
You can vote on a model with 350 points in total after spending 5 minutes with
them in Private Chat.

° What is Two-Way audio?

Two-Way audio
is a feature that allows members to talk to performers via audio in Private
Chat. It is important to mention that not all models have this feature available,
and that it may incur extra per-minute charges.

° How do I chat with a model?

Once you
enter a chat room, you may begin a conversation with the model in the chat
field. In the free area usually other visitors and members also chat with the model,
who responds in a color different than the guests. To get recognized with a
unique name and receive real attention from the models, sign up to become a member.

If you like
the model and she/he accepts to fulfill your requests during the conversation,
you may move into a private room by clicking on “Start Private Chat.” During a
private session you may also activate your own webcam to interact with the model
in a Cam2Cam feature. Two-way audio feature is also available for selected models.

°How do I leave a chatroom?

You can leave
a chat room by simply clicking on the Close button on the top-right corner. In
Private Chat 69livecam uses per second billing

MEMBER ACCOUNT

What is the difference between a Basic and
Premium membership?

Basic Members
can enjoy unlimited chat with models in the Free Chat area and get recognized
with their unique name by the models. A Basic Member may also create a personal
list of Favorites among their preferred models.

The obvious
benefit of being a Premium Members is the chance to privately interact with the
models. To enjoy all the special acts listed in the Models’ Personal Info
(under willingness), members have to be in Private Chat. Premium Members can
also exchange offline messages with models and send them surprises in their
chat rooms.

To become a
Premium Member simply choose that option during signup. Alternatively, you may
also upgrade to Premium membership from your Basic Member account by purchasing
credits.

° I forgot my password. What can I do?

If you can’t recall your password, please go to the Forgot Password page.

After
providing your username and registered email address check your email to
complete your password reset.

If your login details do not reach you, please contact 69livecam Customer Service by sending an email help@69livecam.com or by visiting the Online Support Chat.

° I’m a Premium Member but my account seems
limited, why is that?

If you aren’t
purchasing credits for more than 30 days, your account will be limited until
your next purchase, and you may not be able to view certain model photos.

You can lift
these restrictions anytime by purchasing additional credits.

°How can I cancelmy membership?

If you wish to cancel your subscription and close your account, please select  “Privacy Settings” of your account. Please note that by closing your account we will erase your personal information stored in our system except as required by applicable law, our legitimate business interests, or any other permitted purpose as explained in our Privacy Policy.

° How can I check my credit balance?

Open your
personal menu by clicking on your user name on the right, then click on
“Credits”, or click on “Get Credits” on the top of the page. Your available credit is
displayed on the top

BILLING HELP

° I tried buy credits with a bank card but my
transaction was declined, why?

There could
be several reasons why your card might get declined. Please check the available
funds on your account as well as the card’s expiration date. Some issuing banks
may also block online transactions, if they reoccur in an unusual frequency.
Please contact your bank to clarify their payment policy. If the problem still
exists, send an email to help@69livecam.com describing
what type of card you attempt to use. If we can’t provide you with a solution
we may offer other billing options.

° What will appear on my credit card statement?

We’re highly
sensitive about your privacy concerns. All your transactions with 69livecam
will appear discretely under one of the following company name:

  • The King Service LTD

° Can I buy credits if I do not have a
Credit/Debit card?

Yes, there are several options to buy Credits without
a credit / debit cards. The following are the billing options where
credit/debit cards are not always required:

  • PaysafeCard
  • Online Banking
  • PayPal

° Why haven’t I received an email sales
confirmation/receipt?

An email
confirmation/receipt is automatically sent with each order processed by
69livecam.com. You should enter a valid email address when signing up on the
website to receive emails from us.

Check also in
the spam folder.

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